Returns & Exchanges
At UTEA, we strive for 100% satisfaction with our premium blends; however, due to the perishable nature of our products, we offer returns or replacements on unopened items within 14 days of delivery. If your order arrives damaged or incorrect, please contact our support team immediately for a swift resolution.
Initiate Your Request
Email our customer service team with your order number and a brief explanation for the return to receive an authorization code.
Prepare the Package
Ensure the tea tins or pouches are unopened with original seals intact, and pack them securely in their original shipping box.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing